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SocialBloom Terms of Service

These Terms of Service ("Terms of Service") are agreed to and entered into by and between SocialBloom LLC, a Washington state limited liability company with an address at 215 Legion Way SW, Olympia, WA, 98501 (“SocialBloom,” “We,” or “Us”) and the Client (“Client,” “You,” or “Your”), (SocialBloom and Client are each a “Party” and collectively are the “Parties”). These Terms of Service outline the terms and conditions under which SocialBloom will provide services to Client.

These Terms of Service are incorporated into each Order Form, including but not limited to the signed version of Your Order Form. By signing Your Order Form, or otherwise engaging SocialBloom's services, You acknowledge and agree to these Terms of Service. In the event of any conflict between Your Order Form and these Terms of Service, Your Order Form will control. Capitalized terms not defined in these Terms of Service have the meanings given to them in Your Order Form.

This document, along with Your Order Form, constitutes the entire agreement (the “Agreement”).

1. Services: The Momentum Program

1.1. Program Overview. SocialBloom will provide its proprietary “Momentum” program, a 100% done-for-you lead generation service. The primary goal of this service is to deliver a guaranteed number of Sales Qualified Leads (“SQLs”) to Client each month. The specific number of Guaranteed SQLs, the Setup Fee Amount, and the Monthly Fee Amount are defined in your executed Order Form.

1.2. Core Deliverables. The Momentum program includes the following core deliverables for Client:

  • Guaranteed SQLs: The delivery of the contracted number of qualified sales meetings for each service period.

  • Sales Intelligence Package: For every booked SQL, SocialBloom will provide the lead's full contact data, the complete communication history for context, and a custom Sales Intelligence Report.

  • Strategic Booking System: SocialBloom will provide and manage a custom-branded booking page and scheduling software, which includes a pre-call indoctrination series designed to prepare prospects for the sales call.

2. The Setup Fee & Foundational Alignment Phase

A one-time, non-refundable fee of Setup Fee Amount ("Setup Fee"), where Setup Fee Amount is the price agreed upon in the signed copy of your Order Form, is due upon signing Your Order Form. This fee covers the Foundational Strategy & Alignment Phase, which includes:

  • Strategic Foundation: A collaborative phase where we conduct market research, work to refine Client's ideal customer profile, including the business type, contact title or role, business size and industry or markets served (“ICP”) and optimize Client's offer and value proposition (“Offer & Value Proposition”). Client's formal approval of these items, recorded in a designated project management portal, serves as the foundation for the campaign and constitutes the “Approved ICP” and “Approved Offer & Value Proposition”. The Parties agree that the Approved ICP can change during the term of an Order Form

  • Technical Infrastructure Build-out: The complete setup and deployment of the backend campaign infrastructure required to generate and book SQLs. This infrastructure is proprietary and remains the exclusive property of SocialBloom.

  • Creative Asset Development: The creation of all core messaging, a pre-call indoctrination series, and authority content.

3. Definition of a Sales Qualified Lead (SQL)

An SQL is a scheduled meeting with a prospect who:

  1. Meets the criteria outlined in the Approved ICP.

  2. Has agreed to take a meeting based on outreach that communicates the Approved Offer & Value Proposition.

  3. Attends the scheduled meeting with Client's representative.

4. The SQL Guarantee & Rejection Process

SocialBloom guarantees you will receive the number of Guaranteed SQLs per month specified in your Order Form.

4.1. Pause-Billing. If we fail to deliver the guaranteed number of SQLs within a given monthly service period, the billing for the subsequent month will be paused. No new invoices will be issued until the previous period's SQL quota has been fulfilled. Upon fulfillment, the service will resume, and the date of resumption will reset the billing cycle. The next Monthly Service Fee will be due one month from this new resumption date.

4.2. Lead Replacement. Client may reject an SQL as unqualified by notifying us in writing within 24 hours of the meeting's conclusion, providing a valid reason and, if requested, a call recording.  All of these conditions shall be met to reject an SQL.

  • Valid Reasons for Rejection: The prospect does not show up to the call, the prospect does not meet the criteria of the Approved ICP, or the prospect had no context for the meeting's purpose.

  • Invalid Reasons for Rejection include (but are not limited to): The prospect was not ready to make an immediate purchase, did not have a pre-approved budget, Client doesn't like the prospect's purchase timeline / process, or Client's sales representative believes the prospect is not a closable deal.

5. Client Obligations

The fulfillment of SocialBloom's SQL Guarantee is contingent upon Client's adherence to the following:

5.1. Collaboration. Provide timely feedback and formal approval on the ICP and Offer & Value Proposition.

5.2. Scheduling Software. Use the scheduling software provided by SocialBloom exclusively for booking all SQLs. One user seat is included; additional seats may be added for an additional fee.

5.3. Post-Booking Video. Create and provide a post-booking 'thank you' video, following the framework provided by SocialBloom.

5.4. Sales Call Availability. Maintain a scheduling calendar with a minimum of fifteen (15) available one-hour slots per week during their standard business hours. If Client fails to meet this minimum, SocialBloom may pause all services and billing. If such a pause continues for more than thirty (30) consecutive days, this Agreement will be considered terminated by Client.

5.5. Creative Control. Client acknowledges that Social Bloom's ability to deliver the SQL Guarantee is dependent on its proprietary messaging strategies. Therefore, while Client will have the opportunity to provide feedback on all creative content, Client agrees that SocialBloom retains final strategic and creative control over all campaign messaging and assets.

6. Fees, Billing, and Payment

6.1. Setup Fee. A one-time, non-refundable Setup Fee, with the amount of Setup Fee Amount specified in your Order Form, is due upon signing. This fee covers the entire Foundational Strategy & Alignment Phase as detailed in Section 2, as well as the initial 30-day service period during which the campaign is launched. While some SQLs may be delivered during this initial period, the formal SQL Guarantee will commence with the first monthly billing cycle.

6.2. Monthly Service Fee & Billing Cycle. The regular monthly billing cycle for the Monthly Service Fee, with the amount of Monthly Fee Amount specified in your Order Form, will commence on the 30th day following the due date for the payment of the Setup Fee, establishing the monthly anniversary billing date. All Monthly Service Fees are prepaid for the upcoming monthly service period and are non-refundable.

6.3. Fair Use Policy. The lead rejection policy is subject to fair use. SocialBloom reserves the right to terminate the Agreement for abuse of this policy.

6.4. Refund Policy. All fees are non-refundable, except as otherwise explicitly stated in this Agreement.

7. Term & Termination

7.1. Initial Term & Renewal. The initial term is a binding period of three (3) months. Client is responsible for all fees associated with this period. The Agreement will then automatically renew on a month-to-month basis. Other than as permitted by Section 7, there is no early termination permitted of an Order Form. 

7.2. Termination by Social Bloom. SocialBloom may terminate this Agreement for reasons including, but not limited to, failure to reach foundational alignment or a service pause exceeding 30 days due to Client non-availability. If termination occurs during the foundational alignment phase, Client will receive a 50% refund of the Setup Fee. SocialBloom also reserves the right to terminate this Agreement for abuse of the Fair Use Policy. If termination is due to abuse of the Fair Use Policy, Client will receive a pro-rated refund of their most recent Monthly Service Fee, calculated based on the percentage of the service period remaining at the time of termination.

7.3. Termination by Client. Following the completion of the three-month Initial Term, Client may terminate this Agreement by providing written notice. If less than thirty (30) days' notice is provided, an Insufficient Notice Fee, calculated as a percentage of the Monthly Service Fee, will apply as follows: 8-29 days notice (25%); 3-7 days notice (50%); less than 3 days notice (75%).

8. Data & Intellectual Property

All prospect data, lists, processes, and campaign infrastructure created or used by SocialBloom remain its exclusive property. Upon the successful booking of an SQL, Client is granted ownership of the data pertaining to that specific lead.

This Section 8 will survive the expiration or termination of these Terms of Service, and the corresponding Order Form.

9. Confidentiality

Both parties agree to keep confidential all non-public information obtained from the other in the course of this Agreement.

This Section 9 will survive the expiration or termination of these Terms of Service, and the corresponding Order Form.

10. Limitation of Liability

In no event shall either Party’s total liability under these Terms of Service, and your corresponding Order Form, exceed the amount paid by Client to SocialBloom in the three (3) months preceding the event giving rise to the claim.

With the exception of either Party’s gross negligence, willful default or fraud, as determined by an arbitrator, in no event shall either Party to these Terms of Service and Order Form have any liability arising out of or related to these Terms of Service or Order Form to the other Party for any lost profits, or for any indirect, punitive, special, incidental, or consequential damages, including but not limited to, damages for loss related to a SQL, loss of profits or revenue, business interruption, cost of procurement or substitute services, however arising and, whether in contract, tort, or under any other theory of liability, whether or not the Party from which damages are being sought has been advised of the possibility of such damages.

This Section 10 will survive the expiration or termination of these Terms of Service, and the corresponding Order Form.

11. Dispute Resolution - Arbitration Agreement

Any disputes arising out of these Terms of Service, and your corresponding Order Form, will be resolved through negotiation. If the dispute cannot be resolved, it will be subject to binding arbitration in Olympia, Washington or virtual, in accordance with the rules of the American Arbitration Association.

This Section 11 will survive the expiration or termination of these Terms of Service, and the corresponding Order Form.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

This Section 12 will survive the expiration or termination of these Terms of Service, and the corresponding Order Form.

13. Force Majeure

Neither Party shall be liable for any failure or delay in performance under these Terms of Service (other than for payment obligations) to the extent such failure or delay is caused by a Force Majeure Event. A "Force Majeure Event" means any event beyond a Party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including, but not limited to, acts of God, war, terrorism, riots, civil commotion, fire, flood, earthquake, hurricane or other natural disaster, epidemic, pandemic, strikes, lockouts, or other labor disputes, interruptions or failures of utilities, telecommunications, or transportation services, or any law, order, proclamation, regulation, ordinance, demand or requirement of any government or regulatory authority.

If a Force Majeure Event occurs, the affected Party shall promptly notify the other Party and shall use commercially reasonable efforts to mitigate the impact of the event and resume performance as soon as reasonably practicable. The obligations of the affected Party shall be suspended to the extent made necessary by the Force Majeure Event for the duration of such event. If the Force Majeure Event continues for more than thirty (30) days, either Party may terminate these Terms of Service upon written notice to the other Party.

14. Modification of Terms

SocialBloom reserves the right, at its sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, you may terminate this Agreement by providing written notice to SocialBloom before the new terms take effect. Such a termination will entitle you to a pro-rated refund of your most recent Monthly Service Fee, calculated based on the portion of the service period remaining at the time of termination.

 

Contact Information

If you have any questions about these Terms of Service, please contact us at: support@socialbloom.io

Last Updated: October 5, 2025